WHAT’S THE RETURN POLICY?

We partner with retailers from all over the world, therefore, return policies are specific to each individual retailer — they will vary depending on the item you wish to purchase.

How can I find the return information?

This information can be found on the Shopslane product page before purchase. Alternatively, you can also view a retailer’s returns policy by visiting the customer care section on its website.

If you have questions about the status of your return and/or refund, please contact our Customer Care team here customercare@shopslane.com

Refund policies are specific to each individual retailer and will vary depending on the item you wish to purchase.

HOW DO I GET A REFUND? 

Refunds will be issued by the retailer once they’ve received the item back. As soon as the retailer issues your refund, Shopslane payment provider will automatically credit this back to your original payment account for items purchased directly and paid for on Shopslane

You may wish to contact the retailer directly for an update, however, if you have questions about the status of your return and/or refund, please contact our Customer Care team here  customercare@shopslane.com